FREQUENTLY ASKED QUESTIONS
WHO ARE WE ?
We are Aurélie and Rodrigue, two lovers of cats, especially Maine Coons. Having fallen in love with this breed, we currently own three. We decided to embark on the Les Bulles d'Eden adventure to continue this activity that we discovered as customers, looking for a sleeping basket adapted to the XL size of our cats. The Bulles d'Eden concept immediately seduced us, being a real decorative accessory in the home, which combines both design and quality. We intend to continue on this path and continue to develop this unique concept.
WHAT IS THE CONCEPT OF THE BUBBLES OF EDEN ?
There are 3 sizes of Bubbles of Eden :
- M : these bubbles with a diameter of about 45 cm are suitable for relatively narrow spaces and for cats weighing up to 5 kg.
- THE : these bubbles with a diameter of about 55 cm are solid and are perfectly suitable for a so-called size cat " normal ".
- XL : these giant bubbles with a diameter of about 65 cm are solid and are ideal for several cats or large cats (Norwegian, Maine Coon, etc.).
They are entirely made by hand: bubble, base and interior cushion. All raw materials are of high quality and carefully chosen. Your cat can climb the bubble harmlessly and sleep in it for hours, above (will not sag) or inside. They can't get their claws on it. We work with recycled or non-recycled cotton yarn and all the products used are ecological and non-toxic for the well-being of your cats. For the plinth and inner cushion we use thick and cozy fabric with high quality padding. They are machine washable.
Each model produced is design, ecological, cozy, resistant, with the possibility of making it unique by choosing to personalize it.
WHO ARE THE BUBBLES OF EDEN INTENDED FOR? ?
The Bulles d'Eden are indoor nests mainly intended for cats (and kittens), but can also be used for sleeping small dogs.
IS IT POSSIBLE TO CUSTOMIZE YOUR BUBBLE ?
A wide choice of bubbles in the three sizes are immediately available on our site. Do not hesitate to let us know your preferences in terms of colors to offer bubbles adapted to your desires during the next productions.
It is entirely possible to personalize your bubble so that it is unique. You will have to choose : 1) the size of the bubble, 2) the color of the thread (s) (possibility of choosing up to three different thread colors) for the bubble from a wide choice of threads available, 3) the color of the fabric for the base and the interior cushion from a wide choice of fabrics available.
If you have a very specific bubble project, contact us directly via the contact form or on social networks Instagram and Facebook to describe your project to us. We will get back to you as soon as possible.
WHAT ARE THE FORMS OF PAYMENT ACCEPTED ?
The accepted payment methods are:
- Bank card
-PayPal
- Payment
For payments by bank transfer, your order will only be processed upon receipt of payment. You have the possibility to pay in several installments.
WHAT IS THE TIME LIMIT FOR THE REALIZATION OF A BUBBLE OF EDEN? ?
For the bubbles presented on the site, the shipping time can be up to 2 weeks after ordering.
For personalized bubbles, everything is done by hand and it takes extra time to dry the bubble and its finishes. Therefore, the shipping time for this type of bubble can be up to 8 weeks after ordering.
HOW WILL MY BUBBLE OF EDEN BE SENT? ?
After ordering, your bubble is carefully packaged and placed in a sturdy cardboard box, the dimensions of which vary according to the size of the bubble (size M, dimensions of the box : 450 * 450 * 450 mm ; size L : 600 * 600 * 600mm and XL size : 700 * 700 * 700 mm).
Transport is provided by one of our approved carriers to your home or to a relay point.
The shipping costs depend on the size of the box.
Other questions ? Do not hesitate to send us an e-mail to ask them.